Look Out!

Writing a complaint letter

Where to write

• To the head of the company or the person who handles consumer complaints.

What to write

• Your name, address, and account number, if appropriate.
• Describe your purchase (name of product, serial numbers, date and location of purchase).
• State problem and give history.
• Ask for a specific action.
• Enclose copies of documents regarding your problem.
• Allow time for action or response.
• Include how you can be reached.

Don't

• Write an angry, sarcastic, or threatening letter.
• Send original documents.

Do

• Type your letter, if possible (or handwrite neatly).
• Keep copies of all letters to and from the company.