Look Out!

Handling consumer problems

Collect records

• Start a file about your complaint.
• Keep copies of sales receipts, repair orders, warranties, cancelled checks, and contracts.

Go back to where you made the purchase

• Contact the person who sold you the item or performed the service.
• Calmly and accurately explain the problem and what action you would like taken.
• Talk with the supervisor or manager, if necessary.
• Allow each person you contact time to resolve the problem before contacting another person.
• Keep a record of your efforts.

Don't give up

• Call or write the person responsible for consumer complaints at the company's headquarters.
• Describe why you're unsatisfied.
• Detail what, if anything, you've done about it already.
• Describe what you think is a fair solution.